Billing Terms and Conditions
Last Updated: 07/05/2026
The purpose of this page is to ensure a smooth, secure and transparent billing process when shopping at Raytek Lights. Below you will find information on payment methods, pricing and currency, refund policy and other details.
1. Accepted Payment Methods
At Raytek, a range of payment methods are provided for convenience. Feel free to use:
- Credit & debit cards: Visa, MasterCard, American Express; PayPal
- Afterpay
- Apple Pay & Google Pay;
- Bank transfer (bulk orders only — contact us for more information).
- Payments are accepted in United States Dollars (USD)
2. Payment Process
- Payment is done once the purchase is made.
- The order will be processed and shipped after we receive payment in full.
- In case the payment was declined, you will not be able to confirm the order but can try again.
3. Pricing & Currency
- The price for products available at Raytek Lights is listed in "Accepted currencies".
- Please note that the prices may be changed from time to time.
- Tax rates, shipping fees, and any other charges will be calculated and added during the checkout process.
4. Payment Security
- Security is one of our priorities. Raytek Lights provides SSL encryption and secure payment gateways for safe online transactions.
- We do not store or receive your credit card or any other payment information.
5. Refunds & Chargebacks
- Refunds are processed according to the Refund & Return Policy.
- Should you have an issue with your billing please contact us at info@rayteklights.com and we will gladly assist you.
- Chargebacks are considered as potential frauds and are going to be investigated.
6. Fraud prevention
- To prevent fraud or unauthorized actions, Raytek Lights has the right to cancel or decline any order and put a hold on suspicious purchases.
- Identity checks will be required in some cases.
7. Policy Changes
Sometimes Raytek Lights will be obliged to modify the Terms of Billing. In case there are any changes, the updated "Last Updated" date will be indicated here. Please visit this page regularly, your continued use of our website is your agreement with the latest terms of the policy.
8. Contact Information
Store Address: 604 Lauren Michelle Lane, Knoxville Tennessee, 37924, United States
Store Email: info@rayteklights.com
Store Phone: +18652676111
Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 (EST)
We do our best to reply to your e-mail within 1-2 business days.