Shipping policy

Shipping Policy

Last Updated: 07/04/2026

At Raytek, we aim to provide our customers a hassle-free shopping experience from order to delivery. Our shipping policy is designed to help you understand how we process your order and how long it usually takes for us to deliver it. Notably we offer free shipping on all orders within the United States.

Shipping Locations

Currently, we ship our goods to the following countries and regions:                          United States

Delivery Times

The delivery timeline for each order looks like the following:

  • Order Cutoff Time:
    5:00 PM EST. 
    All orders made after that time will be processed the following business day.

  • Order Handling Time:
    1-2 business days
    Once your order is processed, we pass it over to the carrier company.

  • Shipping Time:
    6-8 business days

  • Estimated Delivery Time:
    7-10 business days

Please note that delivery times provided above are approximate, and in certain cases, delivery timelines may change.

Carrier Services

For the secure delivery of your order in the United States, we cooperate with the following trusted carriers:

  • USPS
  • UPS
  • FedEx

Shipping Costs

  • Free Shipping:                                                                                                       All orders within the United States are shipped free of charge regardless of the order value.
  • Paid Shipping:                                                                                                           If your order is destined for the other countries or regions, shipping costs will be calculated and applied during the checkout process.                                                                                                 

Delivery Issues

If you have noticed that your order takes longer to arrive or suspect its loss, please contact us immediately so that we can help you with that issue.

Tracking Your Order

The moment your order is shipped, we will notify you via email with the tracking number.                                                                                                                Alternatively, you can always check the status of your order on our Order Tracking Page.

Changes to This Policy

Sometimes we may need to amend this Shipping Policy. The new version will feature the updated "Last Updated" date. We kindly ask you to visit this page from time to time, and by using our website, you agree to this policy in its latest version.

Questions?

We will be glad to answer any questions you might have regarding the shipping issues. You can find all answers on our FAQs page or contact our customer service.

 

Store Address: 604 Lauren Michelle Lane, Knoxville Tennessee, 37924, United States

Store Email: info@rayteklights.com

Store Phone: +18652676111

Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 (EST)

We do our best to reply to your e-mail within 1-2 business days.