Welcome to the Raytek Lights FAQ page! Here you will find answers to commonly asked questions. Should you have additional questions not covered below, do not hesitate to contact us.
Q1: How long does delivery take?
Waiting for the shipment can be quite exciting! Let's figure out how long it takes to deliver your order:
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Order processing time: 1-2 business days
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Shipping time: 6-8 business days
- Total estimated delivery time: 7-10 business days
For detailed information, you can always visit our Shipping Policy.
Q2: Is shipping free?
It is! Any order shipped in the United States is delivered for free. For additional details, you can always refer to our Shipping Policy.
Q3: Where is our store located?
Raytek Lights is an American based store providing you with a carefully selected assortment of high-quality products shipped throughout United States.
Q4: What should I do if I get a defective product?
We are deeply sorry for any inconveniences caused by defective items. To resolve the situation, contact us within 30 days after the receipt of your order, and we will send you the replacement item absolutely free of charge.
Detailed information on how we handle the cases of received defective products is provided in our Return Policy.
Q5: Can I cancel my order?
Of course, there is! The deadline for cancelling the order is 24 hours. If you have any doubts about it, contact our support team immediately.
Q6: Is there a return policy?
At Raytek Lights, we provide a simple and convenient return policy. You can find all the details on the following page Return Policy.
Q7: How long does it take to get a refund after a return?
The refund will be issued as soon as we receive and process your return. Usually, it takes up to 7 business days before reaching the same payment method you used to make your purchase.
More detailed information is provided on the Refund Policy page.
Q8: Are there any warranties?
Indeed, we do! There is a 30-day warranty for each purchase you make at Raytek Lights. You can find the warranty conditions on our Return Policy page.
Q9: How do I contact customer support?
Feel free to contact us via our Contact Us page or write to info@rayteklights.com
Q10: Do you ship internationally?
Unfortunately, currently, we do not deliver orders outside the United States. Nevertheless, thank you for your interest in our store!
Q11: Do you have a physical store location?
We are an online-only store, which helps us provide you with lower prices and a wider assortment of products.
Q12: Can I place a bulk order for my business/organization?
Sure! Feel free to contact our customer support team for further assistance and discussion of the details of your order.
Q13: How can I exchange my product?
Detailed instructions for exchanging the product are provided on our Return Policy page.
Q14: How can I track my order?
Once it has been shipped, you can easily track your order on this page: Track Order Page
Contact Information
Store Address: 604 Lauren Michelle Lane, Knoxville Tennessee, 37924, United States
Store Email: info@rayteklights.com
Store Phone: +18652676111
Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 (EST)
We do our best to reply to your e-mail within 1-2 business days.